Returns & Refunds

At GLORILUCE, each creation is prepared with care and attention to detail. We want you to receive your order in excellent condition.

Returns and Exchanges

As our creations may be handcrafted or made to order, we do not accept returns or exchanges for change of mind, incorrect selection or personal preference.

Please review product descriptions, colours, dimensions and fragrance details carefully before placing your order.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective or different from what you ordered, please contact us within 48 hours of delivery.

To help us resolve the issue, please provide:

1. Your order number
2. Clear photographs of the item and its packaging
3. A brief description of the issue

Our team will review the information and advise you on the appropriate resolution.

Refunds

Where a refund is approved, we will confirm the refund amount and applicable processing details with you. The time taken for the amount to appear in your account may depend on your payment provider.

Shipping charges, customised products and other special circumstances will be reviewed in accordance with the applicable order terms and consumer protection requirements.

Contact Us

For assistance with a return, refund or damaged order, contact:

Email: info@glorilucecandles.ae
WhatsApp: +971 54 381 3488

Thank you for your understanding and for supporting GLORILUCE.

GLORILUCE — The Language of Light